Automated Help Desk Ticket Generation| STAT Ticket

Reduce downtime.

With STATticket from Futura (FKA WinolaLake Health IT), your staff can report a problem with just one click.

Avoid wasting time trying to track down the right person or department, or pinpointing the correct application. Just click on the screen icon to open STATticket and enter the report information. The system automatically opens a help desk ticket and routes the message to the appropriate department.

This intelligent communication system:

Works across your enterprise, with any device and network
Interfaces with any Web-based ticketing system
Automatically captures back-end information and screen shots
Can be configured to deliver via text, email, voice call, web service, or custom integration.

The Solution

Automated help ticket generation in SECONDS

Click STAT Ticket Icon
Type Comments
Click send

Send recieves an automatic email confirmation of Help Desk receipt immediately and email notification when issue is resolved.

STAT Ticket:

FAST reporting of nearly any facility or IT issue
Significantly increases quality and frequency of issue reporting

Put an end to:

Help Desk hold time
Time wasting information gathering
Cumbersome Help Desk processes that needlessly increase stress
Issues that should have been fixed, but go unreported due to process frustration

Learn How Children's Hospital Boston Uses STAT Ticket

Prior to using STAT Ticket, Children's Hospital Boston was overwhelmed with helpdesk call volume and service bottlenecks. After an initial pilot of 1200 workstations, Children's Hospital Boston was so pleased with STAT Ticket's results that they deployed it hospital-wide to over 7500 workstations.

Learn about the impact STAT Ticket has had on clinician time savings, help desk responsiveness and reducing equipment downtime.

STAT TICKET

ONE-CLICK INCIDENT REPORTING

One-click HelpDesk Ticketing = Faster Response, Less Downtime

How does your staff respond when something needs to be fixed?

STAT TICKET QUICK TOUR

Reduce downtime.

The Solution

STAT Ticket:

Put an end to:

Learn How Children's Hospital Boston Uses STAT Ticket

SCHEDULE A STAT TICKET DEMO TODAY!

215-642-3363

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STAT TICKET

ONE-CLICK INCIDENT REPORTING

One-click HelpDesk Ticketing = Faster Response, Less Downtime

How does your staff respond when something needs to be fixed?

STAT TICKET QUICK TOUR

Reduce downtime.

The Solution

STAT Ticket:

Put an end to:

Learn How Children's Hospital Boston Uses STAT Ticket

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SCHEDULE A STAT TICKET DEMO TODAY!

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