March 1, 2022
Updated Customer Support Portal Improves Hardware and Peripheral Oversight
HORSHAM, PA – (March 1, 2022) Futura Healthcare (formerly Futura Mobility), a leading provider of IT consulting and mobility technology solutions for the healthcare industry and global corporations, has announced the latest upgrade to our Customer Care Portal to meet the evolving service and tracking needs of its customers.
Futura has modernized our platform to help customers improve the management and oversight of their hardware and peripherals. With this latest release, customers will be better positioned to maintain the foundational support they rely on every day while benefiting from the portal’s simplified user interface and improved functionality, including:
- New map display that is ideal for viewing status of multiple sites
- New snapshot dashboard that shows case trends and asset overview
- Flexible data grids that allow filtering and exporting to Excel
- New report designer and viewer that allows the creation of custom reports
With portal access streamlined for entering and tracking all service needs, customers will find it easier to:
- Track all assets by serial number
- Track all warranties
- Get real-time reporting of repairs
- View support and repair history
- View and enter support cases
- Get a dashboard view of assets and SLAs
According to Jefferson Barr, Futura’s Chief Marketing Officer, “Given the ongoing inflationary pressures with hardware and equipment procurement, we are encouraging our customers to take full advantage of our portal’s improved functionality to help ensure they realize maximum uptime and value from their technology investments.”
Futura Healthcare is a trusted industry partner delivering end-to-end healthcare advisory, consulting, and technology solutions. We are vendor agnostic and help healthcare institutions achieve their strategic goals of improved patient outcomes, operational efficiency, and enhanced clinician engagement.
As a single source partner, we deploy best-of-breed technologies – from mobility hardware and eLearning to advisory services and consulting. We have serviced 1 in 3 hospitals nationwide, deployed and supported over 600,000 IT assets, and have defined healthcare technology best practices for over 20 years.
Futura Technologies is a trusted industry partner delivering SAP supply chain execution solutions – from Yard Logistics, Transportation Management, and Extended Warehouse Management to Custom eLearning, Mobility Solutions, and Managed Services – to drive global enterprise supply chain efficiencies.